Bonus
November 2026, Option A (individual cap). Payout = cap x score x attendance.
Estimate?Live estimate with config version 11, month to date. Default cap 100 % per agent; per-agent caps and currencies are set in Settings. FCR counts only when close tagging is above 58%.
| Agent | First response within 5 min target 85% | First contact resolution target 30% |
Score | Attendance | Payout | Option B (compare) |
|---|---|---|---|---|---|---|
| Georgi Mkhitaryan | 93.3% (Stretch) 120% | 28.9% (Threshold) 80% | 1.00 | 100% | 150,000.00 AMD cap 150,000 AMD |
181,291.39 AMD |
| Davit Matosyan | 94.9% (Stretch) 120% | 34.3% (Stretch) 120% | 1.20 | 100% | 180,000.00 AMD cap 150,000 AMD |
190,728.48 AMD |
| Temirlan Oraltai | 86.0% (On target) 100% | 16.3% (Below threshold) 0% | 0.50 | 100% | 92,500.00 KZT cap 185,000 KZT |
101,076.16 KZT |
| Elena Borovets | 100.0% (Stretch) 120% | 11.5% (Below threshold) 0% | 0.60 | 100% | 90,000.00 AMD cap 150,000 AMD |
146,026.49 AMD |
| Alexandr Paustyan | -
0%
small sample, weight moved |
- (Gate not met)
0%
small sample, weight moved |
0.00 | - | 0.00 KZT cap 185,000 KZT |
0.00 KZT |
Below threshold Threshold Target Stretch FRT 75 / 85 / 90%, FCR 28 / 30 / 32%, tagging gate above 58%
Why each agent got this score
- Alexandr Paustyan: First contact resolution: only 0 in sample (minimum 30), weight moved to the other KPIs
- Alexandr Paustyan: First contact resolution: close tagging None% is not above 58.0%, pays 0%
- Alexandr Paustyan: First response within 5 min: only 0 in sample (minimum 30), weight moved to the other KPIs
- Alexandr Paustyan: No KPI has enough data this month, so nothing is paid
- Alexandr Paustyan: Attendance unknown: no scheduled shifts this month (or every shift excused), so nothing is paid
Edge watch
Tier steps mean a small change near a level moves the payout a lot.
- Georgi Mkhitaryan: First contact resolution 28.9% is within 1 point of 28.0%
Simulator?Try other settings without saving anything. Option B splits one pool (cap x agents) by score x routed volume x attendance, for comparison only.
Close month
Closing freezes the numbers above with config version 11. Close after the month ends, once late data has arrived (the plan says the 3rd working day).
Data through 03 Nov 2026 06:06 (Yerevan time).