How a call is handled (Support RU line, 1-24 Oct 2026)

How a call is handled (Support RU line, 1-24 Oct 2026) A workflow diagram generated by Archify. 01 / Caller 02 / UniTalk Support RU line 03 / Tech support agent Call Ringing After the call Calls the support number · 489 callers · Caller › Call Calls the support number 489 callers Calls again · 18% within 3 days · Caller › After the call Calls again 18% within 3 days Writes in chat instead · 20% of missed · Caller › After the call Writes in chat instead 20% of missed Voice menu, then group · rings agents' lines · UniTalk Support RU line › Call Voice menu, then group rings agents' lines Nobody picks up · hang-up after 9 s median · UniTalk Support RU line › Ringing Nobody picks up hang-up after 9 s median Agent answers · 11 callers (2%) · Tech support agent › Ringing Agent answers 11 callers (2%) Calls back from own line · 8% of missed, in 24 h · Tech support agent › After the call Calls back from own line 8% of missed, in 24 h 2% 98% Legend Tech support agent Not answered Phone line Caller